10 most important features your online booking system should have.

Resource Management

Allocating your resources and knowing what will be needed for each tour and activity is important to avoid overbooking. Leverage on technology to manage your distribution channels, real-time availability, automatic update of manifest and instant allocation of resources for each tour.

Allocating your resources and knowing what will be needed for each tour and activity is important to avoid overbooking. Leverage on technology to manage your distribution channels, real-time availability, automatic update of manifest and instant allocation of resources for each tour.


The key to implementing an effective resource management strategy starts with the purchasing of an online booking system with comprehensive resource management features.

Detailed Sales Reports

Sales reports allow management to track sales activities and analyse what’s enabling and hindering their success. Keeping a record of transactions at each stage of the sales process allows the management to analyze and understand how their sales campaign is doing well and what aspects need improvement. A good booking system allows you to streamline the tracking, automate the reporting process and visualize the data.

Integration With Distribution Channels

Your booking system should allow you to receive bookings from all of your channels, both online and offline. With efficient channel management, you can display your live inventory and current rates across all channels simultaneously. This is the only way to avoid overbooking your rooms and distribute to multiple channels effectively.  

Agent Management

Most travel companies work with several agents to distribute their tours, which often results in a lot of admin work. A good booking system should allow the monitoring and handling of agent communication, collaboration and resource usage between agents.

Multiple payment options

Not everyone feels comfortable leaving their credit card details online. People like to have options and control over the payment methods they use. If they are forced to use one single option, the chances of them abandoning the purchase increases.

A good booking system should support other payments options such as PayPal or other online wallets. Statistics have shown that conversion rates increase when clients are offered multiple methods of payment. The last thing you want is for your customer not to proceed due to the lack of payment options available.

Language and currencies

Your guests can be from any part of the world. Therefore you need to make it easy for them to retrieve information about your products in the languages and currencies of their preference.

Third-party integration 

Integrations with third-parties tools such as Facebook or Google Ads are important for your marketing strategy. Integrations with financial management systems are also important for handling your business finances.

Mobile management technology

There might be days when you don’t have enough time to complete your administrative tasks at the office or a client might contact you on a holiday or after hours and demanding certain packages, but what if you’re away from a computer? This is why it’s necessary to find an online reservation system that has mobile technology so that you never miss out on booking.

Voucher and promo code management

Not only do you want to run marketing campaigns such as promo code and vouchers, but you should also be able to track the performance of such marketing campaigns. It’s up to the booking software to make this possible. A good online booking system should allow you to set up parameters for each promotion and track how many bookings you have received from each marketing channel.

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